Four key areas impact all organizations. Focus on improving governance here to quickly start delivering benefits.

Senior management must take a specific role in directing IT in these four areas:

• Risk Management: Ensures the organization’s ability to assess risk and deliver IT projects with acceptable risk.
• Investment Management: Ensures that discretionary funding is allocated to the priority projects that deliver value.
• Portfolio & Project Management: Ensures that IT projects deliver expected value.
• Service Management: Ensures that IT delivers the required services at the acceptable performance levels.